* PLEASE NOTE WE ONLY DELIVER TO MAINLAND UK *
1st Class (Free)
We will send your balloon by Royal Mail 1st Class post. It will be dispatched the day before your requested delivery date. Please note that 1st Class deliveries are not guaranteed to arrive on a specific day. If your balloon requires a guaranteed delivery date you should choose a Special Delivery option.
While Royal Mail deliver between 80 to 90% of 1st Class post the next day, there is no guarantee.
Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. Please note 1st Class deliveries do not require a signature and therefore we have no way of tracking an order.
Special delivery UK Mainland only
Your balloon will be sent by Royal Mail Special Delivery. This guarantees your balloon will have a delivery before 1pm on your chosen day. A signature will be required from someone at the delivery address.
If for some reason a delivery attempt has not been made on the chosen day you will be entitled to a refund as per our terms.
Please note that Saturday deliveries are now guaranteed with Special Delivery. There is however an extra charge of £13.00 made by Royal Mail (this is in addition to the normal special delivery charge) and you will need to select this option in the delivery menu. If you have selected a Saturday delivery date on the checkout page and choose not to pay the extra £13.00 we will attempt to contact you, but should we not be able to, we will send the package for Saturday delivery and hope it gets there, but it may arrive on the following Monday, because the Saturday guaranteed delivey service has not been paid for. We are sorry, but should this happen no refund will be issued- unless the package was not delivered at all.
Special delivery details
If no-one is available at the delivery address to sign for the balloon a card will be left informing the recipient that a Special Delivery attempt has been made. This card gives a phone number and clear instructions on how to get the balloon re-delivered or where the balloon can be picked up from (Local Royal Mail sorting office)
Some areas are not covered by the Royal Mail service and delivery will take a minimum of 2 days. Please allow longer for your delivery if your recipient lives in any of the following postcode areas:
Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9 IV41-51,IV55-56,PA61,PA62-75,PA76,PA78,ZE2-3
Up to 3 days KW16-17,PH42,PH43-44